By using the services provided by Madcityservers LLC ("we," "us," "our"), including but not
limited to Virtual Private Servers (VPS), Dedicated Servers, you ("the customer," "you," "your") agree to be bound by the following Terms of
Service (the "Agreement").
This Agreement governs your use of all services offered by Madcityservers LLC and
constitutes a legally binding contract between you and Madcityservers LLC. By using our
services, you acknowledge that you have read, understood, and agree to comply with
these terms, as well as any related policies referenced herein, including our Acceptable
Use Policy. If you do not agree to these terms, you may not use our services.
Madcityservers LLC reserves the right to update or modify these terms at any time without
prior notice. Continued use of our services after any changes to the Terms of Service will
constitute acceptance of those changes.
TERMS AND ABUSE POLICY
The following are important terms of our service and of what is forbidden to be operated
on our hosting services.
● We offer a 5–day standard refund policy for Virtual Private Servers (VPS).
● Malicious network activity originating from leased hosting services, including
Virtual Private Servers (VPS), and Dedicated Servers
is forbidden and may result in account and service closure. This activity includes
intentional transmitting of data with malicious intents, such as Denial of Service
(DoS) traffic, transmitting of data used for public service and application
vulnerability exploitation.
● We do not allow the hosting or transmitting of websites used in “phishing”
schemes, as in operating a public website with the purpose of deceiving a viewer
to disclose private information for a company that the account or service holder
does not represent.
● We do not allow transmitting of copyright content (piracy) on our network and
services that the account holder does not have the rights to distribute.
● We do not allow P2P torrenting activity on our network and services without prior
consent by a representative of our company.
● We do not allow our Virtual Private Servers (VPS) to be used for commercial or
public proxying of data without prior consent. Examples of this include, but are
not limited to, operating a commercial VPN (Virtual Private Network) or
commercial proxy service, operating a data network tunnel from our network to a
remote commercial or datacenter network for the purpose of protecting said
remote network against Denial of Service attacks, or operating publicly accessible
network proxies.
● We do not allow our Virtual Private Servers (VPS) that include “Unmetered” or
“Unlimited” bandwidth or network transfer to be used to operate commercial,
shared, or publicly accessible CDN, proxies, blockchain nodes, or network
tunnels without prior consent from a representative of our company.
● Operating Tor Exit or Tor Relay nodes is prohibited on our networks and services.
● Operating online gambling or online casino websites is prohibited on our network
and services.
● Operating cryptocurrency and blockchain related software that utilize high
allocations of system resources including system Processor (CPU) and Network
utilization are prohibited.
● We do not allow any form of unsolicited mass emailing on our hosting services.
● We do not allow our hosting services to be used to distribute an individual’s
personal private information without their consent and/or with the intent to cause
harm to the individual.
Virtual Private Server (VPS) Resource Degradation and Resource Usage Information
If a Virtual Private Server (VPS) Web Hosting account causes excessive strain or
performance degradation that negatively impacts other customers, we reserve the right
to temporarily suspend the customer service or restrict accessible resources of the
customer service to investigate the cause and a solution with the customer. This might
include excessive system Processor (CPU) resource utilization or system storage media
resource utilization.
Virtual Private Servers (VPS) are allocated “cores” which are allocation of host system
Processor (CPU) threads. This allocation process is handled automatically by our
Virtualization Software. These may be referred to as “Cores”, “CPU cores”, “Threads”, or
“vCPU” for marketing purposes.
REFUND POLICY
Refunds for Virtual Private Servers (VPS) may be granted
within five days (120 hours) of service activation if payment was made with fiat currency
payment methods such as PayPal, Credit or Debit Card, and other fiat currency payment
methods we may offer. We do not offer refunds for cryptocurrency or blockchain
transactions. Refunds must be requested through official support channels with our
company, this can be done by opening a support request with our billing department
Refunds will only be sent
to the original payment method.
UNPAID INVOICE AND SERVICE DELETION
Virtual Private Servers (VPS) services are suspended
(access restricted) once the service billing term goes overdue on payment by 2 days (48
hours). Services are terminated, or deleted, once the service billing term goes overdue on
payment by 4 days (96 hours). When a service is terminated, any data we may hold for
the service will be deleted from our system(s) and may not be recoverable after said
time.
DATA AND ACCOUNT RESPONSIBILITY
You, the client, are solely responsible for all data stored on your service with Madcityservers
LLC. We assume no liability for data loss that may occur on our services. In the event of
data loss due to catastrophic events we will make reasonable efforts to restore or
recover data. Additionally, you are fully responsible for all actions, activities, or
transmitted data that occurs on services you lease from our company.
Service and product affiliates
We offer an affiliate system to provide account holders a way to monetize referring
clients to purchase our hosting services. We do not allow affiliates to falsely represent
our company (such as claiming they are an official representative of our company) and
this may result in forfeiture of affiliate commission and closure of the account. We
reserve the right to modify or remove affiliate commission at any time if the affiliate
account is deemed to be utilizing malicious practices to gain affiliate commission
Payment Chargebacks and Payment disputes
Placing payment disputes or payment chargebacks for payments to our company may
result in immediate account closure and service termination, regardless of the billing
term agreed during service ordering. If a payment dispute or chargeback results in our
company being billed “chargeback fees”, we may bill these fees to the account holder to
recoup lost funds. If you have a concern with a payment or have a billing problem we
urge you to contact us to settle and matters directly.
ACCOUNT PRIVACY
We collect information at the time of ordering including a full name, billing address,
email address, and phone number. We require valid billing information to verify your
identity when processing payments. We reserve the right to close accounts that have
blatantly false account billing information. We require a working email address to use
our hosting services. If an account holder is using an email address that is not receiving
our emails, such as if the customer email address does not exist or is a temporary (or
“throwaway” email service) we may suspend the customer hosting services until a
working email address is provided to our company.
Customer account information and hosting service data will never be shared with third
party companies, outside of billing information used by our payment processors to
securely complete customer payment transaction
