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48 Hour Refund Policy

If, for any reason, you are not satisfied with our service, simply request a refund. We offer a...
Acceptable Usage Policy

This AUP governs the use of Madcityservers LLC's web hosting service. Violation of this AUP may...
Account Downgrades

Account downgrades and billing cycle changes can be performed by opening a ticket with the...
Affiliates Program Details

Madcityservers LLC is pleased to announce the public release of our Affiliates system. Clients...
Automatic Account Suspension on Overdue Invoices

All dedicated and vps servers will automatically be suspended as soon as an invoice is overdue....
Available Upgrades vps

Memory/RAM (Per 1 GB) - $3.00/MonthDisk Space (Per 20 GB) - $2.00/MonthBandwidth (Per 100 GB) -...
Blocked Ports

This goes into effect 1-1-24 on new orders.   The following ports are blocked permanently,...
Can users from Turkmenistan use our services?

Residents of Turkmenistan who want to rent our servers for VPN often reach out to us. We have...
Difference between Amd Ryzen Nvme and Storage VPS

Difference between Amd Ryzen Nvme vps and Storage VPS So which plan is right for me? Amd Ryzen...
Do you offer DDoS protection?

We offer Enterprise Level DDoS protection. If you would like to inquire further about this...
Do you support IPv6?

Yes! We support IPv6. 1 ipv6/64 is provided for free.
Free migration assistance

If you are switching from another provider (Dedicated server, VPS, Reseller Hosting or Shared...
How long does it take to setup a vps Server?

A vps take about 1-5min to provision, depending on the size.
How many IPs do I get with my service?

All VPS services come with a single IP. Additional IPs can be ordered with the initial VPS...
How to Upgrade?

If you are trying to upgrade your plan and do not know how then please follow the guide below:...
I’m going to be late paying my bill, what should I do?

Being late is just human, we all do it every so often. If you know you’re going to be late paying...
Location migration policy

If any given time you would like to migrate your VPS instance to a different location/region, we...
Terms of service

This Web Hosting Agreement is between Madcityservers LLC and the person/persons who use our...
Two-Factor Authentication on Your Account

Beginning on Saturday, December 30 we will be requiring Two-Factor Authentication for all logins...
VPS Bandwidth Policy

Last Modification: March 21, 2024 Please review our bandwidth and traffic information for our...
What hardware do you use?

We use a variety of hardware. Some of the servers are owned bY us and some are leased. Below is...
What payments methods are accepted.

We currently accept PayPal,Credit cards,crypto.
Who are your network peers?

In Chicago,Dallas and Buffalo New York we have the following network peers.   GTT...